Due to staffing shortages, operations have been significantly impacted, including our shipping and print-on-demand departments. As a result, we are currently unable to meet our standard shipping and processing timelines. We are diligently working and are implementing new processes to get your orders fulfilled as quickly as possible. We appreciate your patience and thank you for being a valued CocoBabe!
Upgraded Shipping and CocoPass:
- Upgraded shipping and CocoPasses must be added at the time of purchase.
- Upgraded shipping orders are processed the same business day if the order is placed prior to 12:00 PM EST (excludes weekends and holidays).
- If you forgot to add CocoPass to your order, please purchase your CocoPass separately within 12 hours of your original order, and email firstname.lastname@example.org with your new order number for the CocoPass, as well as your original order number.
- CocoPass is only eligible to be added to 1 order.
FREE US Shipping: All U.S. orders ship for FREE with UPS & USPS
Allow up to 5-10 business days for processing. Free Shipping orders ship via UPS or USPS. Shipping times typically take anywhere from 4 to 10 days and packages are not insured. If shipping to a PO Box, please also provide a physical address for UPS deliveries. Make sure you are shipping to a secure location. We are not responsible for stolen packages.
You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.
We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping.
You may upgrade to Priority Mail with package Insurance for up to $15.00. These packages are processed the same day if order is placed before 12:00 PM EST. These packages should arrive in 2-3 business days from the USPS, but delivery times are not guaranteed.
You may upgrade to various UPS shipping options. Rates are calculated live using our discounted rates. These packages are processed the same day if order is placed before 12:00 PM EST. Delivery times are not guaranteed.
UPS does not ship to PO Boxes.
UPS Ground can take 5-7 business days for delivery. Expedited UPS shipping options are available on the checkout page.
Orders are quickly processed and sent to our studio in Delaware within 5-10 business days (unless stated otherwise on your item description). You will receive an email with a tracking number once your item has shipped.
We currently ship to Canada, Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles, New Zealand, South Africa, United Kingdom and more, using USPS, DHL or UPS. All rates are current estimates using our discounted shipping rates. We are not responsible for delays or any additional customs charges once the package leaves the US.
ORDER PROCESSING TIMES - DIGITAL PRODUCTS
If you purchase a digital product, any template products, or digital art you will also receive a confirmation email with a download that should provide you with LINKS to your purchase. Once you purchase your templates, even if you have not used them, there are no refunds allowed. The designs are also copyrighted and cannot be transferred. All digital products unless it comes with a commercial license are for personal use only.
Terms And Conditions Of Sale For Digital Downloads
These terms and conditions set out the terms and conditions between you, the customer, and Custom Things By Design (“us”, “we”), governing the use of our website and our downloadable digital patterns including the content therein (the “products”). Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.
- License and Use
Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and print or convert the product to an image or vector format for your own storage, retention and reference (the “purpose”). You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
- Intellectual Property
The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall, at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
- Refunds and Chargebacks
Once a product has been downloaded by you, no right of cancellation or refund exists due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.
- Warranties and Liabilities
We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose.
These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable digital products and shall supersede any prior agreements whether made in writing, orally, implied or otherwise.