Policy Updated and Effective February 15, 2022
Customers are responsible for any return cost when shipping exchanges and returns back to us. You will receive a gift card of the full amount you paid, as long as your return follows our return guidelines!
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: email@example.com
- All defects and issues must be notified via email or text within that 3 day window and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
- To cancel an order email firstname.lastname@example.org within 12 hours of the order being placed. A 20% cancellation fee will be charged for any cancellation.
- Cancellations will only be completed during our standard customer service hours (Monday - Friday 8:00 AM- 2:00 PM EST)
- Cancellation requests received after the 12 hour window, or outside customer service hours (this includes weekends), cannot be guaranteed and may still ship out per our shipping guidelines.
- Priority orders and CocoPass orders are sent to our shipping department sooner, and we can not guarantee they can be cancelled or changed within the 12 hours.
- Coupons utilized will NOT be reimbursed or re-issued.
- Exchanges are only accepted for the same item, in different size or color.*NONE CUSTOM ORDERS – WE CANNOT ACCEPT EXCHANGES ON CUSTOM ORDERS
- Please purchase the new item(s) on the website, and email email@example.com with your new order number for the exchange, as well as your original order number.
- Once your original item is received back to us, your original payment method will be refunded.
- If you do not reach out to customer service, your exchanged item will be processed as a normal return.
- Final sale, Custom Orders & Digital Products items cannot be exchanged or refunded.
- Please only include the items you are exchanging on the new order you create.
Sale, Clearance, Buy One Get One, Boxes, Digital Products, Custom Products and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).
- The term "Final Sale" means an item cannot be returned or exchanged
- Returns will be issued refunds in the form of a digital Gift Card only.
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received to us within 30 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 35 days from receiving your order to return merchandise. For returned items past the 30 day return period, a 25% restocking fee will be subtracted from the store credit given. The 30 days starts from the day the order was received by the customer. Returns older than 45 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Shipping charges are not refundable. We are not responsible for returned shipping costs, lost or stolen packages.
Upgraded Shipping and CocoPass:
- Upgraded shipping and CocoPasses must be added at the time of purchase.
- If you forgot to add CocoPass to your order, please purchase your CocoPass separately within 12 hours of your original order, and email firstname.lastname@example.org with your new order number for the CocoPass, as well as your original order number.
- CocoPass is only eligible to be added to 1 order.
To ship back your order:
- Being that we always offer free shipping to you, we do not provide free return shipping.
- If possible, utilize the mailer bag for clothing, and shoes must be returned in original box packaging with an outer box to protect it. If we receive only the shoe box without other packaging around it, your order will be sent back to you.
- Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
- Include the original packing slip or your name and email address (one used to place order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order.
Please send your returns to:
Coco Expressions Returns
1308 Northeast Blvd
Wilmington, DE 19802
FINAL SALE / NON RETURN ELIGIBLE
All SALE purchases are FINAL SALE. FINAL SALE purchases can NOT be returned or exchanged.
Any purchase using a 25% or more discount is FINAL SALE.
Custom Orders and Digital Products are FINAL SALE.
All DEAL purchases are not coupon eligible but are return eligible.
Each item is photographed to its very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.